Frequently Asked Questions

While Chunky Deli currently operates online, you can find our products popping up at select retail locations listed on our Stockists page. Have a location you think would be a great fit for Chunky Deli goods? Send us a note!

At this time, we don't offer dedicated gift wrapping, but every order gets packed with care, and can be topped with a special gift note.

Yes! Chunky Deli offers digital gift cards for easy gifting. You can order them here!

You can subscribe to product notifications directly on the item's page to get the inside scoop when it's back! Or subscribe to our emails for announcements on all of our restocks and new listings.

Our products are designed in the USA, and manufactured in Guangzhou, China.

Most of our products are designed for babies and kids aged 0-6. But they’re definitely loved by older kids, and even adults! You'll find specific age recommendations listed on each product page.

Absolutely! All of our products are designed with baby-safe materials in mind. Our toys are also rigorously tested and certified through CPC (Children’s Product Certificate) standards to ensure they can handle the mess, mouthing, and magic of everyday play.

Want to keep your Chunky Deli goodies looking their best? Care instructions for our apparel, books, and toys are provided on each product page and/or included with your order. Please feel free to reach out if you have any specific questions.

Sure! You can apply a promo code at checkout. Looking for a discount? Sign up for our newsletter and receive 15% off your first order.

Once you’ve placed your order, you'll receive an order confirmation email. If it's not in your inbox, check your spam folder. If you can’t find your order confirmation, you can always reach out to us and we can look it up!

Depending on when your order was placed, we may be able to cancel it. Please contact us immediately via the contact provided at the bottom of your order, with your order number, name, and reason for cancellation.

If you have not yet placed your order, be sure to add the note using the Gift Note feature in the shopping cart. Already placed your order and forgot to add a gift note? If your order hasn't shipped out yet, we may be able to add it before it’s shipped. Reach out ASAP with your name, order number, email, and the exact message you'd like to include and we will try our best to include it with your order.

Once your order is placed, changes to specific items or sizes can become tricky. Please contact us ASAP with your name, order number, and email and we can see what is possible. It may be easier to cancel your order and place a new order just to make sure all the details are right.

Need to swap out your shipping address? Depending on how recently your order was placed, we may be able to update the address before it gets shipped out. Contact us immediately via our contact form with your order number, new address, and recipient's name.

Some of our items are made-to-order and ship separately from our manufacturer. This means you might get two separate parcels. If you think you that is not the case and there is an issue with your order, please do not hesitate to reach out and we’ll get to the bottom of it!

Not able to find the answer you’re looking for? Email us at orders@chunkydeli.com, and we'll be happy to get it sorted out for you!

You can view your shipping options and estimated costs for your specific order at checkout before completing your purchase. Within the United States, we have standard USPS shipping rates as well as expedited shipping options.

Yes! Our products ship to most countries around the globe. International shipping costs and estimated delivery times are calculated at checkout. Please note: customs duties or import taxes may apply upon delivery and are the responsibility of the recipient. Be sure to check your country’s import guidelines for more details before ordering.

Orders typically ship out within 3 business days. You should receive a shipping confirmation email with tracking once your order is on it’s way! It may take some time for the tracking to go live once it’s shipped so please check back if the status of your package has not updated.

Delivery times vary based on your selected shipping method and destination. Estimated delivery ranges are provided at checkout, and your tracking will allow you to keep an eye on the status of your order.

Once your order ships, you'll receive a shipping confirmation email containing your tracking number and a link to check on it’s status. Please note, tracking numbers usually take some time before they become active.

If your tracking shows unusual delays or hasn't updated in 3 days, please contact the shipping carrier directly first. If you still need assistance, reach out to us with your name, order number, and email address.

• Sometimes your package may go on a mini adventures before making it to you. We recommend:
• Checking around your porch, mailbox, side doors, or even with neighbors
• Waiting an extra 24 hours—carriers occasionally mark packages as delivered early
• Visiting your local post office with tracking info, just in case it was held there

Still can’t find it? No worries; reach out to us with your name, email, and order number. We’re happy to help!

We want you to be 100% happy with your Chunky Deli purchase! Please review our full Returns & Exchanges Policy for more details, or reach out to us to start your return.

Looking to make a return or exchange your items for something else? Please reach out to us at orders@chunkydeli.com with your name, order number, and email address associated with the order and we can start the process!

We've got you covered! We want you to be 100% happy with your order and will cover the cost of the return. Simply reach out to us to begin the process and we will provide you with a prepaid label for you to ship back your products.

If your order arrives damaged or defective, please contact us within 30 days of delivery with photos of the issue and your order number. We'll be happy to assist with a replacement or speedy refund!

Once your return is received and inspected, refunds are typically back in your pocket within 5 days to your original form of payment. You'll get a confirmation email when it's done!

If you received a Chunky Deli item as a gift and wish to return it, please contact us directly with the order number (if available) or the giver's name and email. We can arrange for store credit or an exchange according to our policy.

Yes! We sell our products across the globe by teaming up with awesome vendors like you. Please visit our wholesale page on Faire to or send us an email to learn more. 

We have a few different ways we partner with affiliate businesses or individuals including Shopify’s Collabs program. Simply contact us via the contact form, and we can find the best way to work together!

Looking to learn more about Chunky Deli? We'd love to chat! Simply send us a message, and we will get back to you right away!